Shopping Guide
Kelmique provides an online shopping experience for furniture purchases. This guide outlines the key steps for selecting products, placing orders, completing payment, and obtaining customer support.
1. Preparing for Your Purchase
Reviewing Product Details
Before purchasing, review the product description, dimensions, materials, color, finish, and assembly requirements listed on the product page. Measure your available space and check doorway clearance to ensure the furniture is suitable for your intended location. Refer to the written specifications for product dimensions and included components.
Checking Availability and Delivery Information
Review the product availability, shipping options, estimated delivery information, and applicable shipping charges before placing your order. Availability and delivery estimates are subject to the information displayed on the website at the time of purchase.
2. Shopping Cart and Order Confirmation
Reviewing Your Shopping Cart
Before checkout, verify the selected products, quantities, and available options. Please correct any errors before proceeding to payment.
Confirming Order Details and Total
Enter your delivery and contact information accurately. Before submitting your order, review the product prices, applicable taxes, shipping charges, and final order total displayed at checkout.
Order Confirmation and Changes
After placing your order, review the confirmation details and payment status. If you identify an error in your order or delivery information, contact us promptly. Changes may be limited once processing or shipment has begun.
3. Selecting a Payment Method and Completing Payment
Available Payment Methods
We currently accept Visa and MasterCard, where available at checkout. Please refer to the payment options displayed during checkout for the methods available for your order.
Payment Processing
Review the final order total before submitting payment. Your transaction may require authorization by your card issuer. Please verify your payment status before attempting another transaction if the result is unclear.
Payment Issues
If your payment is declined, remains pending, or appears to have been charged more than once, check your transaction records and contact us with your order number and relevant details for assistance.
4. Order Follow-Up and Policy Information
Order Status and Delivery
Review your order confirmation for the information available about your purchase. For shipping arrangements and delivery details, please refer to our Shipping Policy.
Cancellations, Returns, and Refunds
For information about order cancellations, return eligibility, and refunds, please review our Order Cancellation Policy and Return and Refund Policy. The applicable policy terms will govern the handling of your request.
Privacy and Payment Information
Please provide accurate order information and keep your payment credentials confidential. Do not send your full card number, card security code, or payment password by email. For details about the handling of personal information, please review our Privacy Policy.
5. Contact Us
For assistance with product information, order details, payment status, or delivery inquiries, please contact us using the information below.
Address: 1185 Bear Ave, Idaho Falls, ID 83402, US
Phone: +1 208-546-8271
Email: service@kelmique.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)