Return And Exchange Policy
Kelmique oferuje następujące opcje zwrotu, wymiany oraz refundacji w przypadku mebli zakupionych za pośrednictwem niniejszej witryny internetowej. Przed złożeniem wniosku prosimy o uważne zapoznanie się z niniejszymi warunkami.
1. Return and Exchange Window
Return Period
You may request a return within 30 calendar days of receiving your order. Please contact us within this period to initiate the process and follow the return instructions provided by our customer support team.
Exchange Period
Exchange requests must also be submitted within 14 calendar days of delivery. Exchanges are subject to approval and replacement availability.
2. Return and Exchange Eligibility
Damaged or Defective Items
If an item arrives damaged, defective, or with missing or broken components, please contact us with your order number and clear photos or videos showing the issue. We will review the information and provide instructions for resolving the matter.
Incorrect or Misdescribed Items
If the item received differs materially from the item ordered or its product description, please provide your order details and supporting photos for review.
Personal-Preference Returns
If you wish to return an item because it does not meet your preferences or suit your space, you may submit a request within the stated return period. The item must be returned with its included parts and accessories and in a condition suitable for inspection. You are responsible for return shipping costs for personal-preference returns.
Color and Appearance Variations
Minor color variations caused by lighting, photography, or screen settings do not necessarily indicate a product defect. Significant discrepancies from the product description will be reviewed individually.
3. Return and Exchange Procedure
Submit a Request
Email service@kelmique.com or call +1 208-546-8271. Include your order number, reason for the request, and relevant photos or videos, if applicable. Do not provide your full payment card number or security code.
Authorization and Return Instructions
We will review your request and provide return or exchange instructions if approved. Please do not ship an item to an unconfirmed address or arrange a large-item pickup before receiving instructions from us.
Packaging and Shipping
Pack the item securely and include all parts and accessories. Use the approved return method and retain your shipping receipt and tracking information until the request is resolved.
Inspection and Exchange Approval
Returned items are subject to inspection. If an exchange is approved and the replacement is available, we aim to arrange shipment within 1–3 business days after inspection approval. Delivery time depends on product availability and shipping arrangements.
4. Return Shipping Costs
Damaged, Defective, or Incorrect Items
For issues confirmed by our review, including qualifying damage, defects, incorrect items, or material discrepancies from the product description, we will provide return instructions and cover approved return shipping costs.
Personal-Preference Returns
For returns due to a change of mind or personal preference, you are responsible for return shipping costs. Any applicable return charges and shipping arrangements will be communicated before you proceed.
Large Furniture Items
Because return shipping for furniture may require special handling or carrier collection, please contact us before arranging transportation. We will confirm the available return method and applicable costs.
5. Refund
Refund Method
Approved refunds will be issued to the original payment method used for the purchase, including Visa or MasterCard, as applicable.
Refund Processing Time
We aim to process approved refunds within 3–5 business days after the returned item has been inspected and the refund authorized. The time required for the funds to appear in your account depends on your bank or payment provider.
Refund Follow-Up
If your refund has not appeared after the expected processing period, please contact your payment provider first. You may then contact us with your order details for further assistance.
6. Important Information
Return Condition
Please ensure the returned item includes all supplied components and accessories and is securely packaged for transportation. The returned item's condition will be reviewed during inspection.
Accurate Information
Please provide accurate order details and a clear description of the issue. Additional photos or information may be requested when necessary to assess your request.
Customer Rights
This policy describes our standard return and exchange procedures and does not limit customer rights that cannot be waived under applicable requirements.
7. Contact Us
For return, exchange, or refund assistance, please contact us:
Address: 1185 Bear Ave, Idaho Falls, ID 83402, US
Phone: +1 208-546-8271
Email: service@kelmique.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)