Contact Us
Kelmique is an online furniture store serving customers in the United States. We are committed to providing clear product information and responsive customer support. If you have questions about our products, website, or general shopping experience, please contact us using the information below.
1. Contact Information
Address: 1185 Bear Ave, Idaho Falls, ID 83402, US
Phone: +1 208-546-8271
Email: service@kelmique.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)
2. Product Information Assistance
If you have questions about furniture dimensions, materials, colors, product features, included components, or assembly information, please contact us by email. We recommend identifying the relevant product and describing your question clearly so we can provide more accurate information.
3. Order-Related Inquiries
For questions concerning an existing order, please include your order number and a brief description of your inquiry. This helps us locate the relevant information and respond more efficiently. For requests involving shipping, cancellations, returns, or refunds, please refer to the applicable policy on our website for detailed terms and procedures.
4. Response Time and Follow-Up
We aim to respond to customer inquiries within 1–2 business days. Response times may vary depending on inquiry volume and the nature of the request. If additional information is needed, we may contact you using the email address or phone number you provide. Messages received outside our stated opening hours will generally be reviewed on the next business day.
5. Website Feedback and Technical Issues
If you encounter inaccurate product information, broken links, display errors, or other website issues, please email us with the relevant page address and a description of the problem. Screenshots may be included when helpful, provided they do not contain sensitive personal or payment information.
6. Privacy When Contacting Us
Please provide only the information necessary to address your inquiry. Do not include passwords, full payment card numbers, or other sensitive financial information in emails or phone messages. We use the contact details you provide to respond to your inquiry and follow up when necessary.
7. Customer Support Commitment
We aim to handle inquiries professionally and provide clear, relevant responses. If your question requires further review, we will explain when additional information is needed. We appreciate your feedback and welcome the opportunity to assist with your experience using our online store.
For assistance, please contact us through the details listed in Section 1.
8. Skontaktuj się z nami
Address: 1185 Bear Ave, Idaho Falls, ID 83402, US
Phone: +1 208-546-8271
Email: service@kelmique.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)