Payment Methods

 

Kelmique accepts online payments for furniture purchases through our website. This policy outlines accepted payment methods, payment processing, information security, and assistance with payment-related issues.

1. Credit Card Payment Process

We currently accept Visa and MasterCard, subject to availability at checkout. Please refer to the payment options displayed during checkout before placing your order.

Payment Authorization

Enter your billing and payment information, review your order details, and confirm the final total, including applicable taxes and shipping charges, before submitting payment. By placing your order, you authorize the payment for the amount displayed at checkout.

Payment Confirmation

Payment may require authorization or verification by your card issuer. An order is considered paid only when the payment has been successfully processed. If a transaction is declined or remains pending, please verify its status before attempting another payment.

Duplicate or Failed Payments

If you suspect a duplicate charge or an unsuccessful transaction, check your order confirmation and card statement before making another payment. Contact us with your order number and transaction details so we can review the issue.

2. Security and Data Protection

We take reasonable measures to protect payment-related information and handle personal information in accordance with our Privacy Policy.

Payment Security

Please provide accurate billing information and keep your payment credentials confidential. Do not send your full card number, card security code, or payment password by email. We will never ask you to disclose your full card security code by email.

Privacy Policy

Personal information may be used to process payments, manage orders, verify transactions, prevent unauthorized activity, and provide customer support. For further details, please review our Privacy Policy.

3. Payment Dispute Resolution

If you identify an incorrect charge, an unexpected transaction, or a discrepancy in your payment, contact us so we can review the available order and transaction records.

Payment Disputes

Please provide your order number, transaction date, disputed amount, and a brief description of the issue. Supporting documents may be provided with sensitive payment information concealed. For suspected unauthorized charges or unresolved billing errors, contact your card issuer directly.

Refunds and Transaction Records

Approved refunds are handled in accordance with our Return and Refund Policy. The time required for a refund to appear in your account may vary depending on the payment method and card issuer. Please retain your order confirmation and transaction records until the matter is resolved.

4. Communication and Support

We provide assistance with payment inquiries, transaction status, and billing discrepancies through our published contact channels.

Updating Payment Information

Please verify your billing details before submitting an order. If you discover an error after checkout, contact us promptly. Changes may be limited once order processing or shipment has begun. Additional order information may be requested when necessary to verify a payment inquiry.

5. Contact Information

For payment questions or assistance, please contact us using the information below.

Address: 1185 Bear Ave, Idaho Falls, ID 83402, US
Phone: +1 208-546-8271
Email: service@kelmique.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)