GDPR
Kelmique respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, retain, and disclose information when you visit our online furniture store, place an order, or contact us.
1. Purpose and Scope
This policy applies to personal information collected through our website, including product browsing, order placement, payment processing, delivery, returns, and customer support. We process information only for relevant business purposes and in accordance with applicable privacy requirements.
2. Types of Personal Data We Collect
Depending on your interactions with our website, we may collect the following information.
Contact Information
Your name, email address, telephone number, billing address, and delivery address.
Order and Payment Information
Order details, purchased products, transaction references, payment status, delivery records, and return requests. Payment card details may be processed directly by the relevant payment provider.
Technical Information
Your IP address, browser type, device information, access times, and website activity, where collected through our website systems.
Customer Communications
Information you provide when submitting inquiries, requesting order assistance, or communicating with our customer service team.
We collect information reasonably necessary to fulfill orders, provide requested services, maintain website security, and meet applicable obligations.
3. Lawfulness of Data Processing
We process personal information on an appropriate basis, depending on the purpose and circumstances.
Contractual Necessity
We use information to process orders, verify payments, arrange delivery, manage returns, and provide purchase-related support.
Legal Obligations
We may retain or disclose information when necessary to meet applicable accounting, tax, recordkeeping, or other obligations.
Legitimate Interests
We may process information to prevent fraud, protect website security, resolve disputes, and maintain reliable website operations, provided that your applicable rights and freedoms are not overridden.
Consent
Where consent is required, we obtain it before the relevant processing. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
4. Data Subject Rights
Depending on your circumstances and applicable requirements, you may have the following rights regarding your personal information.
Access and Rectification
You may request access to your personal information and correction of inaccurate or incomplete information.
Erasure and Restriction
You may request deletion or restriction of processing where the applicable conditions are met. Certain information may need to be retained to fulfill obligations or resolve disputes.
Data Portability
Where applicable, you may request a copy of information you provided to us in a structured, commonly used, machine-readable format.
Right to Object
You may object to processing based on legitimate interests on grounds relating to your particular situation.
Withdrawal of Consent
Where processing relies on consent, you may withdraw it at any time.
Complaints
You may lodge a complaint with the competent data protection supervisory authority if you believe your privacy rights have been infringed.
To exercise your rights, contact us using the information in Section 9. We may reasonably verify your identity before responding and will handle requests within applicable timeframes. Certain rights are subject to conditions and exceptions.
5. Data Retention
We retain personal information only for as long as reasonably necessary for its intended purpose or to meet applicable retention obligations.
Order Records
Order and transaction records may be retained to complete purchases, manage returns, resolve disputes, and maintain required accounting records.
Customer Service Records
Customer communications may be retained as necessary to resolve inquiries and maintain relevant service records.
Technical and Consent Records
Technical logs and consent records may be retained as necessary for website security, operational integrity, and documenting privacy preferences.
When information is no longer needed, we take reasonable steps to delete or anonymize it, subject to applicable obligations.
6. Data Sharing and Disclosure
We may disclose personal information when necessary to operate our online store, complete transactions, provide services, or meet applicable obligations.
Payment and Delivery Providers
Relevant information may be shared with payment processors, carriers, and fulfillment providers to process transactions and deliver orders.
Website Service Providers
We may share necessary information with providers supporting website hosting, technical maintenance, security, and related operational functions.
Professional Advisers and Authorities
Information may be disclosed to professional advisers, courts, or public authorities when necessary to meet applicable obligations, respond to lawful requests, protect our rights, or investigate suspected fraud.
We seek to limit disclosures to information necessary for the relevant purpose and apply appropriate safeguards where required.
7. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure, and misuse. These measures may include access controls, secure data transmission, and system monitoring.
No electronic system can guarantee absolute security. We review our safeguards as appropriate and take reasonable steps to address identified security concerns.
8. Policy Changes
We may update this policy to reflect changes in our website operations, data handling practices, or applicable privacy requirements. Updates will be published on this page, with the effective date revised where appropriate.
Where additional notice or consent is required, we will take the necessary steps. We encourage you to review this policy periodically.
9. Contact Us
For questions about this policy or requests concerning your personal information, please contact us.
Address: 1185 Bear Ave, Idaho Falls, ID 83402, US
Phone: +1 208-546-8271
Email: service@kelmique.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)