Shipping Policy

 

Kelmique provides the following shipping terms for furniture purchased through our online store. This policy explains our shipping coverage, fees, processing times, delivery estimates, and delivery procedures.

1. Shipping Coverage

We currently ship to eligible addresses within the United States. Shipping availability may vary by destination. Please provide a complete and accurate shipping address at checkout.

2. Shipping Fees

Całkowita kwota zamówienia obejmuje cenę produktów oraz koszty wysyłki. Wszystkie koszty są już wliczone w wyświetlaną cenę, bez dodatkowych opłat.
Koszty wysyłki są naliczane według następujących kryteriów:
– Zamówienia o łącznej wartości od 0,01 zł do 499,99 zł: koszt wysyłki 5,99 zł;
– Zamówienia o łącznej wartości 500 zł lub wyższej: bezpłatna wysyłka.

3. Taxes and Additional Charges

Applicable taxes and any additional charges will be displayed during checkout before you complete your purchase. The final amount payable will be shown in your order summary.

4. Order Cut-Off Time

Our order cut-off time is 6:00 PM Eastern Time (ET), Monday through Friday, excluding holidays.

  • Orders placed before 6:00 PM ET on a business day generally begin processing that day.

  • Orders placed at or after the cut-off time, on weekends, or on holidays generally begin processing on the next business day.

The cut-off time determines when processing begins and does not guarantee same-day shipment.

5. Order Processing Time

Orders generally require 1–3 business days to process. Processing includes order review, payment verification, and shipment preparation. Processing time is separate from transit time.

6. Shipping and Delivery Time

Estimated transit time is 5–10 business days after dispatch. Including processing, the estimated total delivery time is generally 6–13 business days.

Delivery estimates are not guaranteed and may vary due to destination, carrier operations, weather, or other circumstances affecting transportation. Tracking information will be provided when available.

7. Shipping Carriers

We may ship orders through UPS, FedEx, DHL, or another available carrier, depending on the shipment and destination. The carrier assigned to your order will be identified in the shipping notification when available.

8. Order Tracking

After placing an order, you will receive an order confirmation email with your order number and relevant purchase details. Once your order ships, we will provide available carrier and tracking information by email.

You may also use the Order Tracking page on our website by entering your order number and the email address or phone number associated with your order. Tracking updates may take time to appear after dispatch.

9. Delivery Issues and Address Changes

Damaged, Missing, or Delayed Shipments

Please inspect your shipment upon arrival. If your furniture arrives damaged, an item is missing, or delivery is significantly delayed, contact us promptly with your order number and any relevant photographs or supporting information. We will review the matter and advise you on the next steps.

Address Changes and Cancellations

Contact us as soon as possible if you need to correct your shipping address or request an order cancellation. Changes and cancellations cannot be guaranteed once processing or shipment has begun. Please refer to our Order Cancellation Policy for applicable conditions.

Failed Delivery or Returned Shipments

Please ensure that your shipping address and contact details are accurate and that the delivery location is accessible. If a shipment cannot be delivered or is returned to us, we will review the carrier's records and explain the available options and any applicable additional charges before proceeding.

10. Delivery Inspection

Please check the packaging for visible damage upon delivery and photograph any damage when possible. After receiving your order, verify that the delivered items and included components are complete. Retain the packaging and shipping documentation until you have confirmed that your order is satisfactory.

If you identify damage, incorrect items, or missing components, contact us promptly so we can review your request under our Return and Exchange Policy.

11. Contact Us

For shipping questions, delivery updates, or assistance with a shipment, please contact us:

Address: 1185 Bear Ave, Idaho Falls, ID 83402, US
Phone: +1 208-546-8271
Email: service@kelmique.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)