Privacy Policy

 

Kelmique is committed to protecting your privacy when you visit our online store or purchase furniture through our website. This Privacy Policy explains how we collect, use, disclose, and retain personal information, how cookies are managed, and how you can exercise your privacy rights.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected when you browse our website, view furniture products, use the shopping cart, place an order, make a payment, arrange delivery, or contact customer support.

The information we collect may include your name, email address, telephone number, billing and shipping address, order history, payment-related details, IP address, browser type, device information, and website activity.

We collect information that is reasonably necessary to operate our online store, fulfill orders, provide customer support, maintain website security, and improve website performance.

2. Information Collection Technologies and Cookies

Automatically Collected Information

When you visit our website, we may collect technical information such as your IP address, browser type, device details, pages visited, access times, and interactions with website features. This information helps us maintain website performance, identify errors, and protect against suspicious activity.

Cookie Categories

Cookies are small text files stored on your device to support website functions and remember certain information. Depending on the website features enabled, we may use the following categories:

• Essential Cookies: Support shopping cart functions, checkout, security, and other core website operations.

• Preference Cookies: Remember selected settings and preferences.

• Analytics Cookies: Help us understand website traffic, visitor interactions, and page performance.

• Advertising Measurement Cookies: Where enabled, help measure advertising performance and related website activity.

Cookie Consent and Controls

Where consent is required, non-essential cookies will not be activated before you provide valid consent. Our cookie settings allow you to accept, reject, or manage the relevant cookie categories. You may change or withdraw your consent at any time through the available settings.

You can also manage cookies through your browser. Disabling essential cookies may affect shopping cart, checkout, or other core website functions.

3. Use and Sharing of Personal Information

How We Use Information

We use personal information for the following purposes:

• To process orders, verify payments, arrange shipping, and deliver purchased products.

• To provide order confirmations, delivery updates, return and refund assistance, and customer support.

• To maintain website functionality, analyze performance, and improve the shopping experience.

• To protect transactions, detect suspicious activity, and prevent fraud.

• To send newsletters or marketing communications where the required consent has been obtained.

• To maintain business records and fulfill applicable tax, accounting, and recordkeeping obligations.

Disclosure of Information

We may share relevant information with service providers that assist with payment processing, shipping, website hosting, analytics, security, and customer support. Information is shared only to the extent reasonably necessary for the relevant service.

We may also disclose information when necessary to respond to valid requests, protect our rights, investigate suspected fraud, or safeguard our website and customers.

We do not sell personal information for monetary consideration. We handle personal information in accordance with this Privacy Policy and applicable privacy requirements.

4. Data Storage, Retention, and Security

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, process orders, provide customer support, maintain transaction records, resolve disputes, and meet applicable retention obligations.

Retention periods vary according to the type of information and the purpose of processing. When information is no longer needed, we will take appropriate steps to delete or securely dispose of it, subject to applicable retention requirements.

Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. Although we take steps to safeguard information, no electronic storage or transmission method can be guaranteed to be completely secure.

Cookie Storage

Cookies may be stored for the duration of a browsing session or for a longer period, depending on their purpose and configuration. Where available, cookie categories, purposes, and retention periods are described in our cookie settings.

5. Your Privacy Rights

Access and Correction

You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information.

Deletion

You may request the deletion of your personal information, subject to applicable retention requirements and permitted exceptions.

Restriction and Objection

Where applicable, you may request restrictions on certain processing activities or object to processing based on legitimate interests. You may also object to the use of your personal information for direct marketing.

Data Portability

Where applicable, you may request a copy of personal information you have provided to us in a commonly used, machine-readable format.

Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing carried out before the withdrawal. You may unsubscribe from marketing emails using the instructions included in the message or contact us directly.

Submitting a Privacy Request

To exercise your privacy rights, contact us using the details in Section 7. We may request reasonable information to verify your identity and clarify your request. We will respond within the applicable timeframe.

6. Legal Basis for Data Processing Under GDPR

Where the General Data Protection Regulation (GDPR) applies, we process personal information on the appropriate legal basis for the relevant purpose.

Performance of a Contract

We process information necessary to accept and fulfill orders, process payments, arrange delivery, provide purchased products, and handle order-related inquiries.

Explicit Consent

Where required, we rely on your consent for newsletter subscriptions, marketing communications, and non-essential cookies or similar technologies. You may withdraw your consent at any time.

Compliance With Legal Obligations

We may process and retain information to meet applicable tax, accounting, recordkeeping, and regulatory obligations.

Legitimate Interests

Where permitted, we may process information to improve website usability, maintain security, prevent fraud, protect transactions, and resolve technical issues. We consider your privacy rights and interests when relying on this basis.

7. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website operations, information practices, or applicable requirements. The revised version will be published on this page with an updated effective date where appropriate. We encourage you to review this page periodically.

8. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact us:

Address: 1185 Bear Ave, Idaho Falls, ID 83402, US
Phone: +1 208-546-8271
Email: service@kelmique.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)